Last updated: 27 August 2025
This Privacy Policy explains how VETB (“we”, “our”, “us”) collects, uses, discloses, and safeguards your personal data when you use our website vetbhk.com, contact us, or use our services. We are committed to protecting your privacy and handling personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.
We may collect the following types of personal data:
Information you provide: name, email, phone number, clinic name, role, country/region, and any details you share in forms or enquiries.
Information collected automatically: IP address, browser type, pages viewed, and other usage data via cookies and analytics tools.
Information from third parties: public business listings, social media profiles, or analytics providers.
We use your personal data for purposes such as:
Responding to enquiries and providing services (e.g., free website analysis, reports, proposals).
Delivering and improving our marketing services (e.g., SEO, social media, website design).
Sending you updates and marketing materials (only with your consent).
Ensuring the security and proper functioning of our website.
Complying with legal obligations.
In accordance with the PDPO, we will not use your personal data for direct marketing without your explicit consent. If you agree to receive marketing from us, you may withdraw your consent at any time, and we will stop using your data for this purpose free of charge.
We only keep personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Generally:
Enquiry records: up to 24 months after last contact.
Client/project data: retained for the duration of the service plus up to 7 years for legal and accounting requirements.
Cookie and analytics data: retained according to their expiry or until cleared by you.
We take appropriate steps to protect personal data from loss, misuse, and unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security of your data.
We use cookies and similar technologies to improve site performance and user experience. Cookies may collect information such as pages visited and time spent on our site. You may disable cookies through your browser settings, but this may affect certain site functions.
We do not sell your personal data. We may share information with:
Service providers who help us operate our business (e.g., hosting, analytics, IT support).
Legal or regulatory authorities where required by law.
Professional advisors such as lawyers and accountants.
In the event of a business transfer (e.g., merger, acquisition), subject to safeguards.
Under the PDPO, you have the right to:
Request access to personal data we hold about you.
Request correction of inaccurate or incomplete data.
Withdraw consent for direct marketing.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
