We help practices thrive by uncovering hidden opportunities in your client experience. Our specialized Mystery Client Campaign provides an objective view of your clinic from a new pet owner’s perspective, ensuring every touchpoint—from the first call to checkout—drives loyalty, retention, and growth.
In a competitive market, medical expertise alone isn’t enough. Unknown gaps in service can impact your reputation and revenue. Our veterinary-tailored service delivers actionable insights, so you can excel where it matters most.
Conducted by professionals with over 5 years of mystery shopping experience and 70+ hours of clinic-specific training, we assess:
Phone responsiveness, scheduling ease, and online presence.
Cleanliness, ambiance, and waiting room comfort.
Professionalism, empathy, and communication from front desk to veterinarians.
Explanation of treatments, costs, and follow-up care.
Payment efficiency and future appointment scheduling.
Your confidential report includes:
A 10 pages comprehensive analysis of the client journey across pre-visit, on-site, and post-visit phases.
2-page executive summary with key insights and recommendations, crafted by a veterinary professional.
Integrated noise-cancelled audio soundtrack covering the full experience (initial call, check-in, consultation, medication, and payment).
Competitive benchmarking against local practices.
A free positive Google review highlighting the visit's highlights.
